Resume

Knowledge Management // Non-Profit Educational Consultant // 2021 – Present

Facilitate knowledge capture, knowledge organization, continuous learning, and best practices communication between and among ERS project and working teams to ensure the transfer of lessons learned
Support the Practice Areas and Functional Teams to develop and curate technical, codifiable content to be shared on ERS knowledge platforms
Design and oversee a process for ERS team members to easily access and deliver tacit or personalized knowledge — making it possible for every staff member (regardless of seniority or title) to access and leverage institutional knowledge, connections, relationships, and shared knowledge in support of mission-critical work
Facilitate the knowledge sharing and storage process at consulting project start-up and close-out
Provide 1-1 coaching and support to consulting and core services team members as they carry out their work — point colleagues to resources, build their skills in navigating our knowledge platforms, etc.

Marketing & Operations // Various Companies // 2020 – Present

Execute day-to-day operations of multiple digital media email marketing campaigns ensuring creative assets and details are accurately communicated and implemented.
Analyze and track campaign performance & data and recommend adjustments for content, bandwidth, and copy based on findings.
Audit and optimize sales funnels and UX for franchises and products.
Streamline and implement internal processes to increase business operations efficiency.

Executive Recruitment // HR & Human Capital Services // 2019 – 2020

Lead Marketing and Revenue Generation team meetings with colleagues weekly to assess opportunities and risk management during the COVID-19 crisis.
Collaborated with Operations Manager to analyze KPI reporting and market research to develop workflows, email campaigns, and outreach strategies.
Coached and counseled candidates through interview processes, resume and cover letter writing, and job search strategies.
Developed partnerships with hiring managers and executives in the Greater Boston area to identify, qualify, and present qualified candidates for positions varying from entry to executive levels.

Outreach & Programming // Youth Leadership Non-Profit // 2017 – 2019

Designed and implemented recruitment strategies that included school-based recruitment events, Sponsor management, and presentations with community partners.
Implemented lead generation and email outreach method via Salesforce to increase lead communication by 80%.
Doubled and maintained a portfolio of 80 Partnerships spanning 55 schools in the Greater Memphis Area to recruit 6th-11th grade students for BRIDGES Leadership Programs.
Recruited and assisted 1,600 applicants for the Bridge Builders COLLABORATE Summer Leadership Conferences.
Strategically scheduled, planned, and identified recruitment opportunities that targeted 130 schools in 12 school districts across 3 states (TN, MS, AR) to promote three levels of programming.
Supervised program logistics, inventory, and communications for the 7th-10th grade Bridge Builders COLLABORATE program.